Terms & Conditions

Terms & Conditions
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Nu-Care Products Ltd - Terms & Conditions

Terms of Sale

By ordering via this website you are purchasing a product subject to the terms and conditions listed herein. Orders are subject to availability and confirmation of order price.


An automated email confirmation receipt will be sent once your order is received by a member of the Nu-Care Products Ltd team. Once acknowledgement of payment has been sent, a contract will be formed. Or alternatively, if a customer is on a credit account, a contract will be formed on sending out receipt of the order.

Nu-Care Products Ltd accepts payment by Debit Card and Credit Card via RomanCart Payments (Payment Processor)


The card used for purchase will be debited for the full amount due at the time the order is placed. If the order is placed on a credit account then the card will be debited for the full amount 30 days from the date the invoice is created.

RomanCart is the payment service provider used by Nu-Care Products Ltd.

Upon delivery the customer will be required to sign a document/scanner to confirm receipt of your goods. The customer is solely responsible for ensuring the number of packages delivered corresponds with the number stated on the delivery note or scanner. If any discrepancy occurs or any damage to the packaging is visible, this must be noted on the delivery note or scanner.

Discount Codes

Nu-Care Products Ltd may offer promotional and/or discount codes. These codes may apply to all of the order or to specific products, which will be specified in the promotions text. Conditions required to obtain any discount will also be specified in text and at the time the promotion/discount goes live.

Pricing & Availability

The website is constantly being updated and error-checked to ensure prices, descriptions, and images of products are as up to date and accurate as possible, however sometimes errors do occur.

If a pricing error for any goods ordered occurs, a member of the Nu-Care Products Ltd team will contact you, inform you of the correct price, and give you the option of cancelling the item/order if desired. If an order is cancelled after payment is received, the customer will receive a full refund.

Prices listed are not inclusive of VAT.

Nu-Care Products Ltd reserves the right to make alterations to any information on the website without prior notice. Specifications of all goods are supplied by the manufacturer, and therefore are subject to change as a result of manufacturer changes.


Average order dispatch time is within 24 hours of receiving order online. Order dispatch time may vary dependant on availability of products. Nu-Care Products Ltd is not responsible for any costs resulting from delay of orders due to courier delays, manufacturer lead time, or force majeure.

All delivery charges are subject to V.A.T, Orders are subject to a packing and delivery charge at the following rates:
(Please note that V.A.T is NOT exempt on carriage)

Standard Delivery RatesPrice
UK Mainland - Orders Under £150.00 Net£9.95
UK Mainland - Orders Over £150.00 NetFree
Northern Ireland - All Orders£18.20 Per Parcel(A quote on how many parcels the order constitutes will be provided upon receipt of order)
Scottish Highlands & Offshore Isles - All Orders£18.20 Per Parcel
Southern Ireland - All Orders£21.60 Per Parcel

The above delivery rates are for a 2-3 day delivery service, you will be notified of any delays as soon as possible.

Upgraded Service Delivery RatesPrice
UK Mainland - Next Day Delivery Before 12pm£9.50 Per ParcelQuoted per parcel, please request a delivery quotation if in doubt.
(Upgraded Service Delivery excludes some parts of Scotland and Offshore Isles. Orders are to be placed before 12pm on the day of dispatch. Subject to stock availability.)
UK Mainland - Next Day Delivery Before 10:30am£23.50 Per Parcel
UK Mainland - Saturday Delivery£19.35 Per Parcel


Nu-Care Products Ltd will assume that all goods delivered are in good condition unless otherwise notified. Any shortages, discrepancies, or breakages must be advised by telephone within 3 working days of receipt of order.

When delivery is made it is advised NOT to refuse any parcels as we are not responsible for unauthorised returning of goods. Failure to comply with these requirements will result in no refund being issued for damaged stock.

We will arrange collection and accept returned goods for the following reasons only:

  1. Goods delivered in error by Nu-Care Products Ltd
  2. Through 'Product Recall' due to a third party instruction
  3. Where a fault is discovered with a product

All collections of returned goods should be arranged by Nu-Care Products Ltd and suitably packed by the customer to avoid damage during transit. Collection charges will apply for incorrectly and/or over-ordered goods. Please note that incorrectly ordered goods or sterile products are not eligible for returns or credit.


If you need to cancel or amend your order please contact a member of our sales team for advice on:
01234 766 738 between 9:00am and 5pm, Mon – Fri, or contact us via email:

We will require confirmation of your request via email, including your order number and account number (if applicable), to action your cancellation. Goods that have been bought to order are not covered by your right to cancel and may incur a 25% re-stocking fee.

In the case that your order has already been dispatched but has not reached your delivery address then the cancellation will be subject to a redirecting/collection charge of £14.00 per parcel.
If you have already received your order, please refer to our Returns section.

Missing or Damaged Goods

If you need to claim for missing or damaged goods, this must be done within three working days of receiving the order. Any claims placed later than this will not be accepted.

Liability of Claims

Total liability for any claim shall not exceed the price of the goods supplied. Nu-Care Products Ltd will not be liable for any loss, however arising.


Use of our site is governed by these terms. Use of the site confirms acceptance of the terms and conditions. Nu-Care Products Ltd reserves the right to change our terms and conditions at any time.

The website is constantly monitored and maintained so as to avoid downtime, however sometimes this is unavoidable. Therefore, there is no guarantee given that the website will be always available.

Nu-Care Products Ltd are constantly working to ensure all information on the website is up to date and accurate, however there is no guarantee that this is the case and we are not liable for instances where it is not.


All rights to ownership and possession of goods supplied by Nu-Care Products Ltd shall remain and belong to The Company until payment in full for goods is received and cheques received are cleared.

You agree to keep the goods identifiable as the property of Nu-Care Products Ltd and keep them stored in a merchandisable condition.

Errors & Omissions Excepted

Any typographical, clerical, or other omissions/errors however made in any of Nu-Care Products Ltd literature, quotations, price lists, invoices, or any other documents or information supplied by Nu-Care Products Ltd shall be subject to correction without any liability on their part.

Registered Address

Unit 21 Broadmead Business Park, Broadmead Road, Stewartby, Bedfordshire, MK43 9NX
Tel: 01234 766 738
Web: www.nu-careproducts.co.uk

Nu-Care Products Ltd are licensed wholesale dealers, License Number: WDL/20961/1 authorised to supply (GSL) General Sale List products under the Medicines Act. Our premises, handling, and distribution have been approved by the Department of Health.

Purchases made through Nu-Care Products Ltd website are made in accordance with the above Terms & Conditions. By purchasing through the website you are accepting these Terms & Conditions on behalf of both yourself and your company.

If you have any queries regarding the Terms & Conditions, please email sales@nu-careproducts.co.uk

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